BMO Harris Digital Banking
BMO Harris Bank, one of the largest US banks in the Midwest, wanted to update their digital banking experience from the ground up. The scope includes designing flows and states for enrollment, account summary, account details, transfers, statements, preferences, notifications as well as creating the design system and supporting developers during the build. BMO Harris digital banking is currently live and is available for customers on both desktop and mobile (iOS and Android).
When thinking about the ideal digital banking experience for BMO Harris, we wanted the experience to be great for both mobile while taking advantage of the extra space that desktop provides. The majority of BMO Harris’s user base were older (between 35-55 years of age), and primarily used their desktop computers to complete their daily banking tasks (based on results from user interviews). These users would typically only use mobile for light tasks such as checking their account balance.
After some sketching and prototyping, we landed on a split screen approach for the desktop breakpoint. The left side will initially inform the user where they are within the product, and will change states after the user navigates further into a flow (ie. clicking into an account to view account details). This split screen design allows us to give elements more space, enhancing the user’s ability to scan and find the information they care about most. The left and right sections of the screen will stack vertically for mobile, behaving as it typically would in a responsive web product.
As this was the first digital redesign of Harris Bank since BMO acquired them, it was very important that the design system stayed true to the BMO brand. We took a mobile first approach to each component and made sure all elements were compliant with WCAG 2.0 AA standards. The BMO design system allowed us to quickly build out flows and iterate on them while ensuring that the whole product looks and feels like one entity.
The final result is a product that shares the same identity was BMO and provides BMO Harris clients with the most up to date features so they have access to all their banking needs online.
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© Richard Li 2020